Terms of Service

1. Acceptance of Terms

By accessing or using HelloProduct ("Service", "Platform"), operated by HelloProduct UG (haftungsbeschränkt) ("Company", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

HelloProduct is an AI-powered training platform designed to help product managers and product teams develop their skills through:

• Interactive courses and curriculum content
• AI-powered simulations and role-play scenarios
• Personalized feedback and coaching from AI tutors
• Progress tracking and performance analytics
• Team management and organizational learning tools

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice where practicable.

3. Eligibility & Account Registration

3.1 Eligibility

The Service is intended for business and professional use. You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is not directed at children under 16.

3.2 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.3 Team & Enterprise Accounts

If you create or administer a team or enterprise account, you are responsible for:

• Managing user access and permissions within your organization
• Ensuring team members comply with these Terms
• All activities conducted through your organization's workspace

4. Subscriptions & Payment

4.1 Subscription Plans

The Service is offered through various subscription plans. Details of features, pricing, and billing cycles are available on our Pricing page. All prices are in Euros (€) unless otherwise specified.

4.2 Payment Processing

Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis according to your chosen plan. You are responsible for providing valid payment information.

4.3 Billing & Renewal

• Subscriptions automatically renew at the end of each billing period
• You will be charged the then-current rate unless you cancel before renewal
• We may change pricing with 30 days' notice before your next billing cycle

4.4 Refunds

Due to the digital nature of our Service, refunds are generally not provided once a subscription period has begun. However, we may consider refund requests on a case-by-case basis. For enterprise customers, refund terms may be specified in your separate agreement.

5. Free Trial

We may offer free trials for new users. During the trial period:

• You will have access to specified features at no charge
• No payment information may be required to start the trial
• At trial end, you may subscribe to continue access or your account will be limited
• We reserve the right to modify or discontinue trial offers at any time

6. User Conduct & Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other systems
• Interfere with or disrupt the Service or its infrastructure
• Scrape, crawl, or use automated means to access the Service without permission
• Reverse engineer, decompile, or attempt to extract source code
• Share account credentials or allow unauthorized users to access your account
• Use the Service for competing product development or benchmarking
• Harass, abuse, or harm other users
• Misrepresent your identity or affiliation

We reserve the right to suspend or terminate accounts that violate these terms.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all content, features, functionality, software, text, graphics, logos, and trademarks, is owned by HelloProduct UG or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms. This license does not include the right to:

• Sublicense, sell, or redistribute the Service or its content
• Modify or create derivative works based on the Service
• Use the Service for any purpose not expressly permitted

7.3 Curriculum Content

Course materials, simulations, and educational content are provided for your personal learning and development. You may not reproduce, distribute, or share this content outside your authorized use of the Service without our written consent.

8. AI-Generated Content

8.1 Nature of AI Content

The Service uses artificial intelligence, including large language models, to generate feedback, simulations, and educational content. AI-generated content:

• Is provided for educational and training purposes only
• May not always be accurate, complete, or appropriate for your specific situation
• Should not be relied upon as professional, legal, or business advice
• May occasionally produce unexpected or inappropriate outputs

8.2 No Guarantee of Outcomes

We do not guarantee that use of the Service or AI-generated feedback will result in any particular learning outcomes, career advancement, or business results. The effectiveness of training depends on many factors beyond our control.

8.3 Your Responsibility

You are responsible for evaluating and verifying any AI-generated content before applying it in real-world situations. Any decisions made based on AI feedback are your own responsibility.

9. User Content & Data

9.1 Your Content

You retain ownership of any content you submit to the Service ("User Content"), including responses to simulations, uploaded materials, and workspace configurations. By submitting User Content, you grant us a license to use, store, and process it to provide and improve the Service.

9.2 Responsibility for User Content

You are solely responsible for your User Content and represent that:

• You have all necessary rights to submit the content
• The content does not violate any laws or third-party rights
• The content does not contain confidential information you are not authorized to share

9.3 Data Processing

Our collection and use of personal data is governed by our Privacy Policy. For enterprise customers, data processing terms may be specified in a separate Data Processing Agreement (DPA).

10. Confidentiality

10.1 Your Confidential Information

We understand that you may input sensitive business information during training simulations. We will treat such information as confidential and will not disclose it to third parties except as necessary to provide the Service or as required by law.

10.2 Workspace Isolation

For team and enterprise accounts, data within your workspace is isolated from other customers. Your organization's content and user data will not be shared with or accessible to other organizations.

11. Disclaimers

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless HelloProduct UG, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period, and you will retain access until then.

14.2 Termination by Us

We may suspend or terminate your access to the Service immediately if:

• You breach these Terms
• Your payment method fails and is not resolved
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

14.3 Effect of Termination

Upon termination:

• Your right to access the Service ends immediately
• We may delete your account and User Content after a reasonable retention period
• You may request export of your data before termination in accordance with our Privacy Policy
• Provisions that by their nature should survive will remain in effect (including intellectual property, disclaimers, limitation of liability, and indemnification)

15. Governing Law & Disputes

15.1 Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, without regard to conflict of law principles. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

15.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Bochum, Germany. However, we retain the right to seek injunctive relief in any jurisdiction to protect our intellectual property rights.

15.3 EU Consumers

If you are a consumer in the European Union, you may also have rights under the laws of your country of residence, and nothing in these Terms affects your statutory rights as a consumer.

16. Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We will notify you by email or through the Service
• The updated Terms will be posted with a new "Last Updated" date
• Continued use of the Service after changes constitutes acceptance
• For material changes, we will provide at least 30 days' notice

If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and HelloProduct regarding the Service.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.